The webinar will explore the exciting and transformative potential of generative AI models in the retail and customer sectors. The webinar will address key questions such as: How can generative AI models be leveraged to enhance customer experience and improve business outcomes in the retail space? What are the economic implications of generative AI in terms of its effects on consumer behavior, employment, productivity, and market competition? What are the challenges and risks associated with the application of generative AI models in retail? 

Speakers:

• Sam Ransbotham, Professor of Analytics at the Boston College, Carroll School of Management
• Daniel Rock, Assistant Professor of Operations, Information, and Decisions at the Wharton School of the University of Pennsylvania
• Martin Spindler, Professor for Data Science, Statistics and Econometrics at Universität Hamburg, and Director at Economic AI

Moderator:

• Mona Birjandi, NABE Consumer/Retail Roundtable Chair; Principal Economist and Data Scientist, Petco